Casino Action Group Interview

Andrew S. is the operations manager at the Casino Action Group. Here is a transcript of our recent interview with Andrew.

OGI: When did you first start taking wagers?

Andrew S: Golden Reef Casino, our first brand, was established in 2001. Music Hall, Challenge and UK Casino Club went live in 2003, and Nostalgia Casino in 2004. We have managed to maintain almost the same management team as we started out with, which contributes greatly to the quality of our service.

OGI: Where is your casino licensed and why did you choose this jurisdiction?

Andrew S: All our casinos operate under a license granted by the government of Kahnawake.

OGI: Many new players have concerns about fair gaming and security. What would you say to them to put their fears to rest?

Andrew S: Are casinos are all certified by eCOGRA, which speaks volumes about our commitment to fair and responsible gambling.

eCOGRA is the independent standards authority for the online gaming industry. A non-profit organization, eCOGRA helps players identify online casino and poker sites that are safe, fair and responsible. eCOGRA's primary mission is to make online gaming safer for players everywhere. Our casinos have all been awarded "The Play It Safe Seal" after fully complying with eCOGRA's strict standards for player protection, fair gaming and responsible operator conduct.

OGI: Please give us a short overview of the number of games you support with an indication of your most popular games.

Andrew S: All of our casinos have well over 120 games, with approximately 4 new games being added each month. We have all the popular table games including Blackjack, Roulette and Baccarat as well as an extensive range of slots. One area where we believe our casino are differentiated is through the regular tournaments we run at each casino for slots, video poker and blackjack players.

OGI: How much has your biggest winner ever won and playing which game?

Andrew S: Our biggest winner was John L. He won 489k on Major Millions

OGI: Please tell us a little about your comps program.

Andrew S: Each casino currently has its own comps program, where players earn extra credits for their wagers. However, we have some very excisting developments in this area that I can't talk about now, but we'll make an announcement in due course.

OGI: Are you planning any new promotions in the near future?

Andrew S: Our member casinos all run new promotions each month. For example, we gave away a 5 star trip to the Soccer World Cup finals. We like to reward our players, and often run special promotions for them.

All of the casinos within the group now offer "Instant Payments" - players can cash in their winnings within seconds. The usual cash in process can take up to 48 hours, something most players found frustrating.

OGI: Do you see any major changes in the online casino industry in the foreseeable future and what is your overall outlook for the industry?

Andrew S: The online casino industry has evolved a lot over the years, with a lot more changes to come over the next few years. All of these changes will be in favor of the player as casinos try and gain a competitive edge over other online casinos - they will strive to ensure that their players are rewarded for their play, players receive above average customer service and support to ensure repeat play.

OGI: Why should a player choose your online casino above the many others out there?

Andrew S: There are many reasons why a player should choose one of our online casinos above the many others out there. Some reasons include:
Great sign-up bonus

• Ongoing player promotions and competitions
• Instant Payments – where by players can withdraw with winnings within seconds.
• 24/7 Support
• eCOGRA certified and approved casinos
• Over 120 games with 4 new games being added each month

OGI: Is there anything else you would like to tell us about your casino?

Andrew S: We believe that we have a lot to offer - and we welcome you to try out our casinos either as a guest player or as a real account player.

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