Casino Rewards Interview

OGI: When did you first start taking wagers?

Emma: We opened our virtual doors in September 2000. A lot has changed since then, both in the industry, and with us!

OGI: Where is your casino licensed and why did you choose this jurisdiction?

Emma: When it comes to choosing a jurisdiction we focused on accountability, community, integrity, and security so the choice was obvious ? the Kahnawake Gaming Commission.

OGI: Many new players have concerns about fair gaming and security. What would you say to them to put their fears to rest?

Emma: Well, who wouldn't have these concerns? I guess it's the same as when you hand over your funds to any entity that you can't actually see. I'm always happy to tell players that they often enjoy better odds with us than they do at land based casinos, but don't take my word for it, we employ a top 5 accounting firm to audit us on a regular basis and the results of this are published on the website.

We also called in the guys at eCOGRA recently (e-Commerce and Online Gaming Regulation and Assurance) which I think should assure our players that we are serious about their protection.

OGI: Please give us a short overview of the number of games you support with an indication of your most popular games.

Emma: We have over 180 games so if you can't find the one you want, I'll eat my hat! We also release new games every single month and the features, graphics and sounds are evolving with every new release. Roulette has just taken on a brand new 3D effect and really does seem very realistic now. The favorites are still the slots though, especially the progressives with their million dollar jackpots!

OGI: How much has your biggest winner ever won and playing which game?

Emma: $1,626,184.56 Cash Jackpot won by Ronald H. on Major Millons. We even flew him to Barbados to start his new millionaire lifestyle!

OGI: Please tell us a little about your comps program.

Emma: Well the loyalty program is important to us and we are always thinking up new ways of improving player experience through CasinoRewards. We measure our performance based on the feedback we get from our players and recently there are more and more positive reports from people who are enjoying all the promotions and loyalty points as well as the individual attention that we like to give our players.

OGI: Are you planning any new promotions in the near future?

Emma: We are always planning the next big promotion. Our recent $500 free promotion was really popular among players and the regular weekly and monthly promotions give our players the chance to really boost their loyalty points.

We believe here that not only should players get a generous welcome bonus, but the rewards should not end there. We like to really look after all our players for their entire lifetime at the casino.

OGI: Do you see any major changes in the online casino industry in the foreseeable future and what is your overall outlook for the industry?

Emma: One of the elements that seem to be moving along the fastest is the quality and realism of the online casino games. It really is impressive what they have come up with now and it's easy to lose yourself and forget that you are not actually in a land based casino! As people start to trust the online industry more and gain confidence in the payment methods used, the industry will almost certainly experience a big increase in the number of consumers.

OGI: Why should a player choose your online casino above the many others out there?

Emma: First and foremost we have best software, the latest games and offer around the clock support on Phone, Email & Live chat. We are one of the largest and oldest online casino groups in the world. As other operators are unable to stay afloat and go under, as a player, it would be important to me to play at a group I know I can trust ? and I know will be around tomorrow. There is nothing worse than spending time building up loyalty points from lots of play to have the company go under. With our group, you can move between any of our 12 online casinos or 5 poker rooms and be building up loyalty points into one big account!

OGI: Is there anything else you would like to tell us about your casino?

Emma: I think the variety that the group offers speaks for itself. We feel that we have done our utmost to cater to the player and offer a safe but exciting environment in which to play your favorite games. Also players are fully supported with a 24/7 call centre with friendly staff who are there to help with any questions.

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