eCOGRA Reports Drop In Player Disputes - 09-07-08

September 7 - eCommerce and Online Gaming Regulation and Assurance (eCOGRA), the London-based independent standards body and player advocate, last week released its player disputes statistics for the first six months of 2008, showing a drop in valid queries for its accredited virtual casinos and poker rooms.

Tex Rees, Fair Gaming Advocate for eCOGRA who deals with all player disputes, revealed that the first six months of 2008 saw a 19% decrease in valid disputes compared to the same period last year while 49 percent of queries were resolved in favour of the player.

346 complaints were lodged online with eCOGRA.org but that the group. 50 has to be rejected as they were not with sites that have been certified by eCOGRA. Another 36 submissions were rejected because of a lack of valid contact information, abuse, false claims or the no evidence of a specific complaint.

According to eCOGRA the remaining 260 complaints were all investigated in detail and of those 127 ruled in favor of the player.

'The most common complaint regarded cash-ins with 120 disputes, which was 46 percent of the total valid complaints filed,: said Rees.

Payment processing difficulties may have played a role in such a high percentage.

'Bonus issues were reported in 58 cases and issues surrounding account lockouts made up 17 percent or 44 disputes. In these cases, a number of player fraud incidents were uncovered. The rest of the complaints were miscellaneous and mainly of a minor nature in which misunderstandings and miscommunications were noticeable features.

'Overall the disputes scene has again been quiet relative to the considerable levels of business generated over the half year by eCOGRA's 131 venues regularly reviewed. The average number of valid disputes assessed per approved website per month dropped to 0.40.'

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