Frequently Asked Questions - Multi Player Slots Tournaments

These are some common FAQ's that apply to most slots tournaments. Be sure though that you always check the rules at your online casno.

Q: What is an alias?

A: An alias is a nickname that you will be asked to create instead of giving out your full name or account number. This step is taken to protect your privacy. The alias (nickname) is published on the scoreboard during slots tournaments.

Q: How do I get an alias?

A: Upon registering for your first slots tournaments, you will be prompted to create an alias. It is important to choose the alias very carefully, as this is the name that will remain with you for all future tournaments that you take part in.

Q: What other rules pertain to aliases?

A: There are certain things you should keep in mind when choosing an alias. Firstly, you are not allowed to call yourself something that may be perceived as offensive to others. The casino has the right to reject any alias and request you to choose another. Secondly, you cannot change your alias once you have chosen one. Finally, you may not have multiple aliases ? the same alias applies for all casinos in the network.

Q: Can I take part in a multi player slots tournament on my guest account?

A: Unfortunately not. You can only take part in slots tournaments, including free ones, if you hold a real-money account.

Q: How can I take part in the same tournament again?

A: You, as a player, have the right to register for each slots tournament only once. However, once registered, some tournaments give you the option to 'rebuy'. Essentially, this means that during the course of the tournament, you can decide to play again from the beginning. If this happens, you are given the option to play for a higher score. Bear in mind that you will only be eligible for one prize and the highest score that you obtained during the tournament will be used as your final score.

Q: Can I use my bonuses towards tournament play?

A: Unfortunately not. Bonuses do not count towards tournaments and you will need to use real money in order to pay your entrance fees.

Q: Do I earn any loyalty points if I play in a slots tournament?

A: No, you don't. Slot tournaments do not earn you any loyalty points on the site.

Q: Can I decide to withdraw from a tournament if I change my mind about taking part after I have registered?

A: As long as the slots tournament has not begun yet, you are free to withdraw and the casino will offer you a refund. However, you will not be eligible for a refund if the slots tournament has already started.

Q: I signed up for a tournament and forgot about it afterwards. What can I do?

A: If you happen to remember that you have registered for a tournament while it is still running, you can log in and join in the action. However, if the slots tournament is already underway, unfortunately we will not be able to refund you the entry fee. Bear in mind that our site makes it very difficult to forget about tournaments that you have signed up for, though! We will send you a reminder that your tournament is about to begin if you are logged in to the casino.

Q: What happens if a slots tournament in progress needs to be cancelled?

A: In the rare event of us needing to cancel slots tournament, if we are unable to pause or halt the game for less than a few minutes, the casino will issue a refund that will be credited to your account. If you were eligible for a prize at the time of the slot tournament's cancellation, this amount will be credited to your account. Otherwise, the tournament entry fee will be refunded. The casino will naturally refund the greater amount of the two.

Q: I was disconnected from the software in the middle of the slots tournament. What should I do?

A: Traditionally, there are set rules that apply to the case of a player being disconnected from the software during a tournament. Firstly, the slot will not continue to spin on the player's behalf during the disconnection period. Secondly, the player can continue to play if he or she manages to reconnect during the slots tournament. Finally, the player's Win Box will remain static and reflect the winning amount at the time that he or she was disconnected from the tournament, if no reconnection is possible.

Q: What if I play in a different currency?

A: While all tournament entry fees and prize amounts are published in US Dollars, it is still easy for anybody to play. We simply convert your entry fee and prize money to the equivalent value in your own currency and we base this on the exchange rates available on the day that you registered for the tournament. If you win any prizes, we will convert the prize value to your own currency based on the exchange rates published on the day that the tournament ends. In the case of you withdrawing from the slots tournament, we will refund your entry fee, based on the exchange rates published on the day that you registered.

Q: Please explain the 'Continue Play' feature offered in slot tournaments.

A: Several slot tournaments offer players the chance to take advantage of a 'continue play' feature. Essentially, this means that when you have exhausted your tournament play time, you might be asked if you want to continue in the tournament. If you agree, a fee amount will be debited from your casino account and the tournament will allocate you extra play time and coins. If you have any coins left from the last round, these will be added to your new coin amount. Generally, the 'continue play' feature allows you to continue the slots tournament from the point that you left off, as your Win Box balance will also be carried over.

Q: Isn't the 'Continue Play' feature and the 'Rebuy' feature one and the same?

A: No. You will be offered two options at the bottom of your slot tournament screen ? to 'rebuy' or to 'continue play'. These are not one and the same thing. If you choose to 'continue play', essentially you will be granted extra tournament play time and coins (for a fee) and you will simply continue your same tournament from where you left off. Once you have used up all your 'continue play' options, your score is final and you cannot add to it. However, the 'rebuy' feature allowS you to 'reset' your current score to zero and start the tournament again. The tournament will keep your current score on the board until such time as your reset session score exceeds your old score. If it doesn't, your highest score counts towards the final results.

Q: what happens if I win free spins or bonuses during the tournament play session?

A: Winnings from free spins and bonus rounds are automatically reflected in your Win Box during the course of the tournament. If your play time ends and you have not used up your free spins, you will not be eligible for extra gaming time. However, you may choose to go on with the tournament by pressing the 'continue play' button and all your free spins and bonus rounds will be carried over to your extra time.

Q: How can I compare my position to that of other players during the slots tournament?

A: At the bottom of the screen, you will note a My Place box. This window is kept up to date at all times during the slots tournament and will let you know in real time what your position is in comparison to other players.

Q: Please explain what 'rounds' mean in a slots tournament.

A: In some tournaments, there is more than one 'round'. This simply means that the winners of the first round in the tournament go on to a second round, where they stand in line to win prizes. In order to read more about the tournament, such as how many players take part in each round, you should read the specific rules and conditions of each tournament.

Q: How do I found out if I won the slots tournament?

A: In scheduled slots tournaments, the final results are displayed in full in the Player's window. Once your tournament time is over and the Game Complete screen appears, you will be able to see where you were placed in the tournament, as well as information about any prizes due to you.

Q: How do I claim any winnings from the tournament?

A: The casino automatically adds your winnings to your account. When your name appears on the final scoreboard, you will be able to view your winnings. If your winnings are substantial enough to warrant publicity, you grant us the right to mention your full name in any media releases. In addition, we may approach you to attend an event arranged by the casino, naturally at our expense.

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