Terms and Conditions applicable to our Guaranteed
Online Casinos service. Please note that for the purpose of the guarantee,
the term "online casino" implies online casinos, sports books and poker rooms.
Conditions of the Guarantee
- The Online Gambling Insider casino deposit guarantee will only be valid if
a casino was downloaded following one of the links on the www.Online-Gambling-Insider.com
website.
- All online casinos advertised on this site carry the guarantee.
- The guarantee will only be valid if Online Gambling Insider received
correspondence about the claim within 48 hours of a dispute arising
Definition of the Guarantee
- The guarantee is provided as an insurance policy for all deposits made
with the online casino, up to a maximum value of $1,000 (one thousand US
dollars, or other currency equivalent)
- The guarantee will come into effect under the following conditions:
- The online casino fails to honor a legitimate cash in request
- The online casino does not respond to any requests for processing a
cash-in
- The online casino fails to recognize a win, and refuses to credit
winnings to the player's account
- The online casino goes out of business and fails to pay out its
customers
Procedure for Lodging a Claim
In the event of a claim, the customer / player has to contact
Online Gambling Insider with the following information:
- Name of the casino
- Date of registration
- Dates and amounts of deposits made
- Date of cash-in request
- All correspondence with the online casino
Claim Settlement Process
In the event of Online Gambling Insider receiving a player claim, we
will first attempt to facilitate a process of trying to resolve the matter
between the player and the online casino. Should all attempts to do so result in
failure we will refund the player's deposits up to a maximum of $1000, or less,
if the total amount deposited was less. If the casino eventually honor's the
request, there will be no claim against Online Gambling Insider and the matter
will be considered to be finalized.
Online Gambling Insider will refund deposits in its sole discretion and
reserves the right to not pay a player if these is substantial evidence that the
player is at fault, or is attempting to make a false claim.
Online Gambling Insider's resolution of each claim will be final, and no
player will have any further claims once a final ruling is made.
General Terms
The guarantee should be interpreted in accordance with the general terms and
conditions as they apply to each online casino, and in particular, bonus terms
and conditions. For example, a player can't loge a claim against a casino that
refuses to process a cash-in request when bonus money has not been released due
to wagering requirements.
| Ed: We have tried to keep the terms and conditions
simple. They are necessary to protect ourselves against unjustified or
false claims. Again we have enough confidence in the casinos we promote
that we hope you never have to return to this page. |
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