How do we select the online casinos we feature on this website? The most
important factor is our industry knowledge and our relationship with online
casino operators. Secondly, we screen and test each online casino operator
according to the online casino evaluation criteria set out below. Thirdly, our
own experience of playing at the online casino plays a major role.
The basic criteria for selecting a good online casinos include licensing jurisdiction,
financial backing, stable and secure ownership, software partners, professional
website and usability, reliability, selection of games selection
and fairness, years in operation, industry reports,
reasonable but not suspiciously large bonuses for registering, promptness in
processing cash-ins, quality and knowledgeable customer service, security and privacy
of information, audit
trails of financial transactions and wagering activity and simple and
transparent explanation of terms and conditions and game rules. So, what we are
saying is it is no good to assume a casino is good because of the software it
1. Years in Operation and backing
We only recommend online casinos that have been in operation for three years
or more. It has been our experience that if an online casino can survive longer
than three years, it is more likely to remain in business. Three years is also
enough to spot dishonest online casinos.
The online casinos has to be owned and operated by a gaming company with a
good reputation and solid standing in the marketplace. We will not feature
online casinos where there are doubts about the people involved.
In short, casino software has to be licensed from a reputable vendor. This is
easy. As far as we are concerned, were are only comfortable to recommend online
casinos using the Playtech, Microgaming and Cryptologic platforms. These are
high quality, reliable and secure platforms, with software providers who screen
their operators and enforce strict audit controls.
There is one exception though. Breakaway Casino use the Real Time
Gaming platform. We are not great supporters of this platform, there have been
too many horror stories., However, this casino operator has worked very hard to
establish a clean slate, and we trust them enough to recommend them.
These casino platforms all utilize a Random Number Generators (RNG) audited
by third party auditors. The casino operators are not in a position to set game
odds and influence the RNG.
3. Security, Fairness and Confidentiality
Casinos recommended by us support 128 bit digital encrypted security. Payout
percentages of each individual casino have to be audited and published monthly.
We need to be sure that measures are in place to keep all the player's
information confidential. This involves systems and processes used by the
4. Licensing Jurisdiction
There are over 70 online casino licensing jurisdictions. Very few of them
enforce strict probity requirements and controls on their licensees. This is w
shole topic in its own tight. Read more about online casino licensing
We only recommend the following licensing jurisdictions, there may be others
that are effective, but we do not know of them at this time:
- United Kingdom and Isle of Man
- New Zealand
- Kanawhake, Mohawk Territory, Canada
- Antigua and Barbuda
- Curacao, Netherlands Antilles
- Costa Rica does not have a great reputation but is cleaning up its act. We
only recommend Sci Fi and Breakaway Casino from this jurisdiction.
5. Cash In processing
Responsiveness of the online casino to process cash in requests is critical.
Anything longer than 48 hours is unacceptable. The process should be simple to understand
and not have and silly terms and conditions. this is the single most controversial
issue in the industry. Slow pay and no pay can not be tolerated and we
make it our business to expose bad practice in this regards.
6. Independent Audits
Most land based casinos are subject to strict audit requirements. Because of
such a fragmented licensing environment, online casinos are not always required
to have accredited third party audotirs. However, in the more established
licensing jurisdictions this is a requirement, with independent auditors such as
PriceWaterhouseCoopers performing audits of software integrity, hardware
stability and payout percentages.
7. Customer Service
This can not be stressed enough. If an online casino gets everything else
right, but have bad service, they are simply not an option. Many online casinos
have been working very hard on their customer service as players have become
more demanding of good service. If service hours are not 24x7 you have to ask
yourself if the casino is worthwhile. We scrutinies service, having been
involved in operation of casinos before. It is easy to see if the cracks are
simply being covered, or if it is a true world class service organization you
are dealing with...
8. Payout Percentages
Payout percentages should be reviews monthly by independent auditors and
published on the website. If the payout percentages are not published, or the
casino can't provide them, move on.
We will remove a casino if for some reason it appears as if they are consistently
posting low payout percentages (This has happened on a couple of
10 Industry Associations
We also look at the industry bodies that an online casino belongs to such as
the IGC (Independent Gaming Commission) and eCOGRA (e-Commerce Gaming Regulation
Association - an initiaitve by PriceWaterhoueCoopers and Microgaming). In our
view, there is not yet a truly independent and effective industry body, but
membership does signal an intention on the part of the casino to be transparent.
A final word. Trust your gut. If something does not feel comfortable, like
difficult to undersnand terms and conditions, it will be wise to move on. There
is enough choice out there.
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