Ed: Garth Wilby is one of the most service oriented people we have come across
in the industry. Thanks for the time Garth!
OGI: When did you first start taking wagers?
Garth: We started taking wagers in 2002.
OGI: Where is your casino licensed and why did you choose this
jurisdiction?
Garth: Roxy Palace is licensed and regulated by the Kahnawake Gaming
Commission, Mohawk territory of Kahnawake, Canada.. We chose this jurisdiction
because integrity is extremely important to us.
OGI: Many new players have concerns about fair gaming and
security. What would you say to them to put their fears to rest?
Garth: Well, first of all, in order to ensure their own safety,
security and peace-of-mind, there are a few things that players should be aware
of and look out for in order to allay these fears. Players should only play at
reputable online casinos, like ours, who are regulated and approved by external
bodies and organizations such as eCOGRA (e-Commerce and Online Gaming Regulation
and Assurance). Becoming eCOGRA Certified is a step that any serious,
professional casino must and will take.
Furthermore we are audited monthly by a top 5 Accounting Firm to ensure fair
play and security. The casino should also employ technologies that provide the
player with a gaming transaction history of their play at the casino - this
enables the player to verify your game history from any game - right down to the
hands they were dealt in Video Poker or the position of the reel symbols from
each spin of their favorite slot machine. Playcheck is one such technology
employed by us at Roxy Palace to ensure players peace of mind.
OGI: Please give us a short overview of the number of games you
support with an indication of your most popular games.
Garth: Roxy palace supports over 100 games including table games,
video poker and slots. Our most popular games would have to be slots games such
as Thunderstruck, Big Kahuna, Major Millions and the new King Cashalot.
OGI: How much has your biggest winner ever won and playing
which game?
Our biggest winner won over $300,000 playing the progressive jackpot game
Treasure Nile. We have a full list of our most recent winners on the Roxy
Palace web site. This list is updated in real time and as you can see, there
are plenty winners at Roxy!
OGI: Please tell us a little about your comps program.
Garth: With pleasure?Roxy Palace offers all New Players a 100%
sign-up bonus up to $100 Free on their first purchase. We also have several
ongoing promotions, a players club and weekly gaming tournaments. I think this
is one of the factors that make us so popular with players, lots of ongoing
promotions. Players receive different comps based on their status, ie Gold,
Platinum etc.
OGI: Are you planning any new promotions in the near future?
Garth: We have a variety of both weekly and monthly ongoing
promotions including new games promotions, double player's club points and the
chance to win $25,000 monthly in our Bonus Slots Magic promotion. We also run an
e-cash bonanza whereby if a player makes use of any of our 4 e-cash options,
he/she stands the chance to win a share of $10,000 in our e-cash bonanza draw.
Our players are notified of our new promotions on a regular basis by means of a
weekly newsletter.
OGI: Do you see any major changes in the online casino
industry in the foreseeable future and what is your overall outlook for the
industry?
Garth: I think the industry is only going to grow from strength to
strength. For example, a recent survey in the UK shows that only 2% of all
"offline" gamblers currently gamble online. I think this clearly
illustrates the growth potential.
OGI: Why should a player choose your online casino above the
many others out there?
Garth: At the end of the day the player wants a wide range of games,
big jackpots and most importantly excellent customer service. As I previously
mentioned I believe we are one of the best casinos to deliver this. Again, don't
take my word for it, ask around at the various online forums and you will see
for yourself. I don't think there are many online casinos that will encourage
prospective players to "do a little research" but I am just that
confident in our ability.
OGI: Is there anything else you would like to tell us about your
casino?
Garth: Just to check it out and enjoy your stay, we are sure you
will!
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